This Refunds and Cancellation Policy ("Policy") outlines the terms and conditions regarding refunds and cancellations for products or services purchased from Kooz Advisors And Technologies Private Limited ("Kooz Technologies," "we," "us," or "our") through the website https://www.kooztechnologies.com (the "Site"). By making a purchase on the Site, you agree to abide by this Policy.

Refunds

We strive to provide high-quality products and services to our customers. If you are not satisfied with your purchase, you may request a refund subject to the following conditions:

1. Digital Products: For digital products such as downloadable software or digital subscriptions, refunds may be provided within 7 days of the purchase date, subject to a review of the request and the discretion of Kooz Technologies.

2. Physical Products: For physical products such as merchandise or hardware devices, refunds may be provided if the product is returned unused and in its original packaging within 14 days of the purchase date. Shipping and handling fees are non-refundable, and the customer is responsible for return shipping costs.

3. Services: For services such as consulting or training sessions, refunds may be provided if the service has not been rendered and the cancellation request is received at least 7 days prior to the scheduled service date.

To request a refund, please contact us at [email protected] with your order details and the reason for your request. Refunds will be issued to the original method of payment within 7 days of approval.

Cancellations

You may cancel an order for products or services subject to the following conditions:

1. Digital Products: Orders for digital products cannot be canceled once the product has been downloaded or accessed.

2. Physical Products: Orders for physical products may be canceled before the product is shipped. Once the product has been shipped, the cancellation request may not be possible, and the refund process will apply as outlined above.

3. Services: Orders for services may be canceled with advance notice as specified in the service agreement or contract. Cancellation requests received after the specified deadline may be subject to cancellation fees or charges.

To cancel an order, please contact us at [email protected] with your order details and the reason for your cancellation request.

Changes to this Policy

We reserve the right to update or modify this Refunds and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Site. It is your responsibility to review this Policy periodically for changes. Your continued use of the Site after the posting of revised Policy constitutes your acceptance of the changes.

Contact Us

If you have any questions or concerns about this Refunds and Cancellation Policy, please contact us at [email protected]

This Refunds and Cancellation Policy was last updated on 16/01/2024